Shipping & Refund Policy

Processing Time

Please allow 1-2 days processing time for your order to ship.

Delivery Time - Standard Shipping

Please note that time in transit does not include weekends or holidays. All delivery times are estimates. Rosada Couture is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Refused Packages

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address.

Order Cancellations

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at

United States Postal Service

USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost or stolen packages shipped via USPS.


For the majority of our orders, import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen, Matte Lashes is not responsible for any custom charges made in the country of destination.


We offer FREE shipping worldwide on EVERY order.

Orders can be tracked at:


We do not accept returns, exchanges or refunds. All sales are final. Please note, Rosada Couture reserves the right to refuse all returns.